The instructions are in English.

But the touchscreen isn’t.

So, that icon on the ‘pick up procedure’ with an arrow pointing up…

This one:

Don’t see anything like on the touchscreen.

Gotta be the green one with an arrow pointing up?

No.

It’s the orange one with an arrow pointing down.

Now, yes, since you mention it, the Chinese characters 取件 do appear in the instructions and on that orange button.  So if you can recognize Chinese you can get this far.

There are, of course, more screens to navigate - all of them in Chinese.  Trial and error seems to work.  Eventually.

Poundworld in the UK has closed down.  The closest equivalent here is Japan Home Centre, which used to be the "10 dollar shop", but quietly dropped that concept (in 2001, apparently).  When Poundworld tried to do something similar in 2016, it didn't go well:

Not so penny-wise: the last days of Poundworld

“Each week we would be rolling out new shelving bays as ‘manager’s specials’, where prices were written by hand, and customers would say: ‘I thought this was supposed to be a pound shop.’”

...and maybe that was the beginning of the end.  Of course, the concept made a lot more sense 20 years ago:

[Chris] Edwards [who launched Poundworld] writes in his book of a trip to China in 1997: “I would see stuff I had bought from wholesalers in Britain for 55p and it would be for sale to us for 25p. It was exciting!”

Two obvious problems here: £1 in 1997 is equivalent to around £1.78 today, and the RMB is 33% higher than it was 21 years ago.  So it should be "the £2.37 shop".  Well, maybe not.

Yes, you can sell smaller packs at the same price (which they did), but that's an expensive change to make (and customers may notice this and complain, whereas small price increases are not so obvious).

To be fair, their similarly named rival is still in business, though they have also faced challenges.

At one point, Poundland almost had to stop stocking reading glasses, one of its biggest sellers. “We had to work very hard with our supplier,” says Nick Agarwal, a consultant at the chain. “They took out metal parts from the spring hinge in the arms and changed production to produce the plastic in each pair in one go.”

In Hong Kong, Living Plaza sell reading glasses (and most of their other products) for HK$12.  Not quite so snappy as 10 or 1, but I suppose it works for them.

Or you can go crazy at the "Ten Dollar Store" and pay HK$89.90 (but, hey, you also get a plastic case).  Oh, and that annoying jingle played in a continuous loop.

And (from that same Guardian article) this is hardly a new idea:

In 1884, a Polish-Jewish migrant called Michael Marks opened Penny Bazaar in Leeds. His slogan was: “Don’t ask the price, it’s a penny”. Marks joined Tom Spencer, a bookkeeper, and, by 1900, Marks & Spencer had 36 Penny Bazaars. Eventually, the pair began moving away from fixed pricing and began trading under their own names.

If you want to know more about the history of M&S, try here.

More than 18 months ago I complained about The Gulu.  They’re still at it, forcing you to upgrade the app when all you want to do is book a table.

This time they excelled themselves by making the old version of the app disappear from the Home Screen.

So first I have to find the app (good luck with that - it used to be called “Food Gulu” but then they renamed it to “The Gulu”, which means absolutely nothing to me). 

Then they ask me to setup a user ID and password.  Why do you need that when you already have my phone number? 

Then I discover that they have cleverly hidden my list of favourite restaurants, and the search engine has never heard of the name I entered.  Ah, stupid me, I had included a space between two words, so obviously that’s not going to work.

I just want to book a table.  How hard can that be?

Whilst having Dim Sum today I watched the lady at the next table carefully cleaning all the cups, bowls and chopsticks (using the tea and hot water provided by the restaurant).

The problem is that once you notice people doing this you can’t help but observe that most people who do this (and many restaurant staff) handle cups, bowls and chopsticks quite indiscriminately.  So we have to hope that their hands are really clean.  

I wrote about this several years ago, and these were the explanations offered in the comments:

1. There’s a lot of TB in Hong Kong.  Which is true:
• A brief history of TB in Hong Kong
• Tuberculosis in Hong Kong falls to lowest level in 70 years (but is still higher than most parts of the world)
2. Restaurants use bleach to wash everything, and it needs to be rinsed off.

Another comment was that a brief wash with hot water is unlikely to kill many germs, which must be correct (for that you’d need water that is actually boiling).

So if you are really a germaphobe you should probably stay at home.

Two years ago I complained about President’s horrible Ambassador product (I can believe its not butter) and here it is in an SCMP report

Almost 20 spreads sold in Hong Kong ‘could increase your risk of cancer’

At least 18 margarine products sold in shops in Hong Kong contain glycidol, a substance thought to cause cancer, and at least 16 carry a by-product [3-MCPD] that can harm kidneys and male fertility, the Consumer Council said on Monday.

The watchdog revealed the findings from tests done last October on 30 items – nine types of butter and 21 products containing margarine. The latter comprised 16 margarine spreads, four blended spreads and one sample of shortening.

[..]  The European Food Safety Authority (ESFA) is set to publish its standards for glycidol intake this year. Last year it recommended that the intake of the by-product 3-MCPD should be no more than 120 micrograms per day for adults.

3-MCPD comes about when refining edible oils and is found in noodles, chips and even infant formula.

Among the samples, President’s Ambassador Salted Culinary Fat Blend contained the most 3-MCPD at 1,100mcg per kg.

As I said two years ago, I really don’t understand why a respectable company such as President is selling this product in packaging that looks just like butter (and that was when I knew it contained trans fats, but didn’t know about the glycidol and 3-MCPD).  Seriously, what’s wrong with them?

Having said that, the risk is quite low:

But a person would still have to eat 24 teaspoons of the fat blend in a day to exceed the ESFA’s guidelines, the council said.  “With normal consumption, the impact on health is minimal,” Wong Kam-fai added.

I don’t normally read the South China Morning Post, but I came across an actual printed copy so I glanced through it, and what a delight it continues to be.

Oxfam Haiti sex scandal arose from arrogance, but cuts to funding are not the answer

The Oxfam sex scandal has highlighted sexual abuse and exploitation by staff at the British-based charity in Haiti, after an earthquake ravaged the country in 2010. It also exposes the arrogant culture and lack of accountability in the aid sector.

The reason the sector is so vulnerable to such allegations is that it is too often consecrated. Oxfam uses “ending poverty” as slogan to rally for funding and support. As a charity, it is often seen as a representation of the “good” and “sacred”. It was not expected to do harm to society. This explains why it has fallen so far from grace recently.

Such an incident reveals not only that aid workers have been sexually abusive in local fields, but that they are using their position to exploit the most vulnerable.

Believe it or not, this is not an isolated incident.

I was expecting some revelation here.  There is nothing.

When aid workers from the developed world are sent into the developing world, this possibly breeds a sense of exceptionalism. Coming from the “better” outside world, as well as under the aim of “saving the world”, aid workers are inclined to do things differently than they otherwise would do back home.

Well, that’s hardly a revelation.  I am sure many people behave differently when away from home.

Some even believe that they are godlike saviours for the locals, reinforcing the image of white fantasies with the mission of civilising the global south. They are left to their own devices to operate freely in such yet-to-be-liberated spaces. Some even perceive themselves as above the local norms and laws.

I wouldn’t be surprised if they did.

Amid such a power hierarchy, incidents such as these are probably only the tip of the iceberg.

Probably.  Probably!

Still, a few black sheep do not justify cutting off funding to Oxfam and the entire sector. Cutting off funding will not help curb sexual exploitation by workers on the ground, but mostly affect the vulnerable populations who require help.

This under-supervised industry requires a structural overhaul. It is also important to realise the overhaul shall not be based on an event, but be a long-term process of constant evaluations.

The way forward is not only to improve the transparency of the organisation and sector, but for the management in these organisations to articulate new and renewed commitments, to their process, the core vision and values.

Neville Lai, Ho Man Tin

Why does the SCMP print letters from people who have no particular insight into a subject?  What’s the point?

And then there was this:

Hong Kong reaps HK$380 million bonanza thanks to overseas visitors at Sevens

…and even more visitors could be among the 40,000-strong crowd each day this weekend (April 6-8) as the Cathay Pacific/HSBC-sponsored showpiece is sandwiched between Easter and Cheng Ming Festival when many Hongkongers tend to travel abroad.

The Rugby Sevens are after Ching Ming (which is on Thursday).  So, not sandwiched at all.  Do carry on.   

[..] Tickets sold out for the 13th year in a row despite initial fears over the event’s proximity to major public holidays.

“We had a few concerns over the Easter break [March 30 to April 1] and Cheng Ming Festival [also known as Tomb Sweeping Festival, April 2],” said McRobbie after the unveiling of an enormous “floating” rugby ball in Victoria Harbour. “But it has not been as negative as we thought it would be at one point.

That’s Thursday 5th April, by the way.  And it’s normally called Ching Ming.

Then there was this totally baffling headline:

That’s just a random jumble of words (if you need a clue, “Holy See” means the Vatican). 

In the online version they abandoned all efforts to write a snappy headline and went with the extremely verbose "Controversial bishops deal could still be on track after Beijing signals it hopes for progress in Vatican talks" which even I can understand.

I am not sure whether the SCMP simply doesn’t understand (see also the so-called “Sha Tin to Central” link) or whether they really love clickbait. 

Fees at ESF schools in Hong Kong could rise by as much as 25 per cent next year

South China Morning Post | 28 March 2018 | Peace Chiu

The biggest group of international schools catering to English-speaking children has proposed fee increases of up to 24.7 per cent as the loss of its government ­subvention affects Primary Three level.

This means that the English Schools Foundation could charge parents of Year Three pupils HK$111,200 for the school year starting in August, compared with HK$89,200 this year.

It's nonsense, of course.  The actual increase is about 4.5%.

Why?  Because you need to compare the fees for students who are currently in year 2 with fees for the same students when they transfer from Year 2 to Year 3 at the start of the new school year in August.

If you compare students in next year’s Year 3 with current Y3 students then, yes, they are paying higher fees.  That’s because of the long-drawn out way that the government is withdrawing the subvention.  But no student will be paying 25% more than they are currently paying.  The SCMP report does go on to mention what’s really happening:

CEO Belinda Greer explained in a letter to parents that HK$17,300 of the planned increase was due to the loss of the subvention, which started being phased out two years ago and will last for a period of 13 years.

Indeed.  But that HK$17,300 “increase” is something that all parents will have known about when they enrolled their children in an ESF school.  Not a surprise at all. 

The ESF runs 22 international schools for about 17,700 pupils from more than 60 nationalities.

“[The] government subvention will continue for all students in Years Four to 13 in 2018-19,” she said.

“A new fee structure applies to students who joined ESF Year One in August 2016 and August 2017, and to students joining ESF Year One in August 2018.”

For Years One and Two of its primary schools, including the Jockey Club Sarah Roe school, the foundation plans to raise fees from HK$106,500 to HK$111,200. For Years Four to Six, the proposed increase is from HK$89,200 to HK$93,900. For Years Seven to 11 of its secondary schools, including the Jockey Club Sarah Roe school, the foundation plans to raise fees from HK$122,900 to HK$128,400. For Years 12 and 13, the proposed increase is from HK$129,100 to HK$135,000.

Greer told parents: “I want to assure you that our financial planning takes careful account of the need for financial prudence, as well as the impact that any fee increase has on our parents.”

She said the average increase was at the minimum level needed to meet rising costs while maintaining the quality of education.

Oh, and then there are the comments.

Rather confusingly, there are several red taxis driving around Hong Kong dressed up as green taxis.

In Hong Kong we have red “urban taxis” that have higher fares and can operate everywhere except the south part of Lantau island.

Green taxis can only operate in the more northerly parts of the New Territories (such as Tai Po and Tuen Mun), and the east (Ma On Shan and Sai Kung, but excluding Tseung Kwan O).  Here's the map (pdf).

They can also go to a few special locations (e.g. Tsing Yi and Tseun Wan MTR stations, the airport, some hospitals, Disneyland, Sha Tin racecourse) and on some highways.  Details are here.

If you look closely when you are travelling around Hong Kong, you might notice the signs showing roads that are prohibited for green taxis.

Apparently there are only 75 blue Lantau taxis (operating on Lantau Island and Chek Lap Kok).

It’s an odd system.  If you live at the edge of the New Territories taxi zone and want to go out of that zone, you either have to wait for a red taxi, take a specific route (e.g. to Tseun Wan MTR), or negotiate with the driver of a green taxi to take you somewhere he’s not supposed to go.  Or take a minibus.     

So it’s rather strange that an advertiser is allowed to turn a red taxi into a green taxi.

A small follow up to my post on HKTVMall. 

Just to say that their customer service really isn’t great.

I ordered something that was supposed to be available within 4-7 working days.  Then just two days later I noticed that they had updated the order with a delivery date - the following day, at a time when no-one would be home.  So I contacted their customer service.

I opened the chat window and entered my question.  And waited.  And waited.  It took about 25 minutes for someone to respond.

That might look like a brief conversation, but it actually took 20 minutes (after the 25 minute wait for someone to appear).  To achieve precisely nothing.

Someone must have decided that they were planning to deliver it the next day, but apparently this information isn’t shared with their Customer Services team.

Needless to say, they did try to make the delivery the following day, and no-one was home.

I’ve had other deliveries that have been later than the (4 hour) timeslot, and others that have been several hours early.  And the previous time I tried to contact their Customer Services it took one hour for them to respond, by which time I had given up (but I hadn't closed the chat window, so I know how long it took). 

Quite a lot of work to be done on customer service, then.    

In Hong Kong your supermarket “choice” is largely between shops owned by Li Ka-shing (ParknShop, International, Fusion, Taste, and the Great Food Hall) and Jardines (Wellcome, Market Place by Jason, Threesixty and Olivers). 

It’s no surprise that this lack of competition leads to high prices and poor service, so alternative options are always welcome.

HKTVmall is a mini-Amazon, selling products from a wide range of suppliers, including some good quality imported produce at reasonable prices (e.g. frozen grass-fed beef and lamb, frozen wild-caught salmon, fresh cherries from Tasmania, fresh papaya from Hawaii, etc.), vitamins and supplements at much better prices than Watson or Manning (that duopoly again) and some electronic products.

They also provide free delivery if you spend HK$400 (or HK$250 if you’re a “VIP”).  I remember when ParknShop offered free delivery if you spent HK150, but now their minimum is a hefty HK$800 (Wellcome's minimum seems to be $500).  

The HKTVmall website and app are super annoying and although they do try to keep you informed on the status of your orders, the English versions are often confusing and incomplete:

• “Our delivery team has picked up products in order xxxxx and will arrange delivery soon.”  Except that I had to collect it from their store.
• “Product arrived at HKTVmall logistics centre, will be delivered soon.”  Not really sure how this one helps me - why not just send me a message when it’s actually ready for collection?

It’s entirely possible that the Chinese versions of these messages make more sense.  For example, Cantodict tells me that 送 can mean “send”, “deliver” or “dispatch”, which might help to explain the confusion.

But any competition for the ParknShop and Wellcome duopoly has got to be a good thing.

This is part of a series (of sorts).  The previous post was Tesco, Waitrose, Sainsburys, M&S in Hong Kong (with updates here)

Many MTR stations have really confusing “English” names on the official maps.

尖沙咀 appears as “Tsim Sha Tsui" on signs.  Good luck trying to pronounce that - and if your valiant effort is “Sim Sha Chewy” you won’t be understood by locals because it's actually more like "Jim Sa Joy".

紅磡 is shown as “Hung Hom”, but really it’s Hong Ham, which I always find confusing.

旺角 isn’t “Mong Kok” (as the MTR would have you believe), it’s "Wong Gok". 

上水 isn’t “Sheung Shui”, it’s something like “song soy”,

Some are more or less correct (at least to my tin ear), such as: 葵芳 Kwai Fong and nearby 葵興 Kwai Hing, and others are probably close enough, though it would help if you pronounce

• 大 as “dai” (not “tai” as the MTR have it), 
• 沙 as “sa” or “za” (not “sha”),
• 上 as “soeng” (not “sheung”)

But why can’t we have simple Romanization that's easy to understand?

On Thursday I was on the southbound KCR (sorry, that’s the MTR East Rail Line) when the train came to a halt in the Beacon Hill Tunnel just north of Kowloon Tong station. 

Cue the usual announcement about a train being in the platform at the next station, but it soon became apparent that this was something more serious.  The MTR website eventually announced that there was “a trespasser at Kowloon Tong station”, though there was a less euphemistic version (now deleted) from @mtrupdate (an unofficial source of news about the MTR train service).

After about 25 minutes the train reversed slowly back to Tai Wai station, where there was no service in either direction and long queues for taxis.

The Hong Kong Standard managed this top quality piece of journalism:

East Rail services disrupted after man falls onto tracks dies

Train services on East Rail Line were disrupted for about 30 minutes after a man in his 50s fell onto the tracks at Kowloon Tong station.

The middle-aged man was certified dead by emergency services at the scene.

At about 13:46pm this afternoon, the MTR Corporation said normal train service is gradually resuming after the person has been removed from the track area at the station.

Trains between Hung Hom and Sha Tin station were suspended.

The grammar! The tenses!  “13:46 pm this afternoon”.  And the interruption was actually close to an hour, rather than 30 minutes.  But I can’t find anything at all from the SCMP.

When does the MTR plans to install platform screen doors on the East Rail line?  It seems that this will have to wait for the much-delayed (and misleadingly named) Sha Tin to Central link:

Delays on MTR link, lack of platform doors seen as suicide risk 

Sunday, 14 December, 2014

Delays to the long-awaited Sha Tin-to-Central link could have a human cost, suicide-prevention experts warned as they called on the MTR Corporation to speed up installation of platform safety doors at stations.

A total of 22 stations on the East Rail and Ma On Shan lines still lack doors, leaving open access to the track. They will be installed as part of the work on the new railway, which is due to open in 2018 but is behind schedule.

From 2005 to April this year, 27 people took their own lives on stations run by the former KCR - including all of those without platform doors. In the same period, Transport Bureau figures show, nine people killed themselves at other MTR stations, with none since 2011.

[..] A spokeswoman for the MTR said gates would be installed on the two lines during the Sha Tin-to-Central project, which would involve platform modifications and a new signalling system.

"As some East Rail Line stations are about 100 years old, the platform structure has to be strengthened and the curvature at some platforms has to be adjusted," she said.

But with the HK$80 billion project 11 months behind schedule - in part because of the discovery of relics at the To Kwa Wan station site - Yip fears more unnecessary deaths.

"We have talked to the MTR for almost a decade and it is a matter of urgency now," he said. "When you go to Kowloon Tong or Sha Tin, there is quite a bit of risk … there are more cases at these two stations."

Kowloon Tong station is less than 40 years old (and very busy), so why not start there?

Happy New Year and a quick follow-up to last month’s post on Tesco and other British supermarkets.

There do seem to be some bargains amongst the Tesco own brand products in U購select (and Vanguard*), including their basic cheese range (as pointed out by Private Beach in the comments), olive oil, nuts, and salad dressings.  They also have low-sodium salt at a fraction of the price of the branded product in ParknShop.

So it’s certainly worth shopping around.

* U購select and CR Vanguard?  No idea - it seems to be like that confusing fusion, Gourmet and International thing that ParknShop do.  This Wikipedia article claims that around one third of products sold in U購select are from Tesco, which certainly doesn’t apply to all their stores.

Also, confirmation that Marks & Spencer is selling its Hong Kong stores:

The clothing and food chain is selling its stores in Hong Kong and Macau to its longstanding franchise partner in the region, Al-Futtaim, for an undisclosed sum. [The] 27 stores will keep the M&S name under a franchise arrangement, which leaves Dubai-based Al-Futtaim with 72 outlets under the brand across Asia and the Middle East.

About 20 years ago, Carrefour tried to expand into Hong Kong and were driven out (in part) because their prices were too low. Since then, no foreign supermarket chain has tried to challenge the ParknShop / Wellcome duopoly.  But at least we have a bit more choice now, including products from UK supermarkets Tesco, Sainsbury’s and Waitrose.  

Or there’s CitySuper, which is famous for its dizzyingly expensive Japanese fruit.  OK, well maybe not.

Tesco have a joint venture with China Resources Enterprise (80% owned by CRE, 20% by Tesco) that arose from their disastrous foray into China. As part of that deal (signed in 2014), CRE’s Vanguard supermarkets in Hong Kong started stocking Tesco products.

Now some of the Vanguard stores have been re-branded as Uselect, with prominent displays of Tesco products (from their UK, Poland and Thailand stores) some at good prices.

Apparently it’s also 20 years since ParknShop started selling Waitrose products, and now a limited range is available in most of their stores.  They also sell products from Casino (another French supermarket).

Oh, and earlier this year, Wellcome / Jasons Market added a range of Sainsbury's products. 

Those low prices that got Carrefour into trouble?  No-one is making that mistake again.  Many products are sold at a significant premium (e.g. 3x UK price for cheese), but there are some bargains, so it’s worth shopping around (if you have the time).  Even CitySuper can sometimes be cheaper than ParknShop.

Marks & Spencer has been in Hong Kong for nearly 30 years, primarily selling clothing, but with a small food selection (tinned, dried and also frozen products in a few stores). 

They opened their first standalone food store here in 2010 (in Wan Chai) with a selection of fresh food (as the Daily Telegraph reported, er, four years later).  Since then they have opened a few more of these standalone stores, and also added a range of fresh food in several of their bigger shops.

M&S announced one year ago that they would get rid of all their overseas stores, with the exception of Ireland, the Czech Republic (or is that Czechia?) and Hong Kong.  And, yes, they have done this before, with Hong Kong surviving but with a cull of expat managers. 

Then it emerged that they plan to transfer the Hong Kong business to the company that currently operates 46 M&S stores in Bahrain, Kuwait, Lebanon, Malaysia, Oman, Qatar, Singapore and the United Arab Emirates. 

When I searched on Google for Jack Ma I got this:

Jack Ma

Chinese business magnate

Ma Xiaohui is an erhu player and composer from Shanghai, People's Republic of China. She is one China's few first-class traditional artists embracing an international career. Wikipedia