In Hong Kong your supermarket “choice” is largely between shops owned by Li Ka-shing (ParknShop, International, Fusion, Taste, and the Great Food Hall) and Jardines (Wellcome, Market Place by Jason, Threesixty and Olivers).
It’s no surprise that this lack of competition leads to high prices and poor service, so alternative options are always welcome.
HKTVmall is a mini-Amazon, selling products from a wide range of suppliers, including some good quality imported produce at reasonable prices (e.g. frozen grass-fed beef and lamb, frozen wild-caught salmon, fresh cherries from Tasmania, fresh papaya from Hawaii, etc.), vitamins and supplements at much better prices than Watson or Manning (that duopoly again) and some electronic products.
They also provide free delivery if you spend HK$400 (or HK$250 if you’re a “VIP”). I remember when ParknShop offered free delivery if you spent HK150, but now their minimum is a hefty HK$800 (Wellcome's minimum seems to be $500).
The HKTVmall website and app are super annoying and although they do try to keep you informed on the status of your orders, the English versions are often confusing and incomplete:
- “Our delivery team has picked up products in order xxxxx and will arrange delivery soon.” Except that I had to collect it from their store.
- “Product arrived at HKTVmall logistics centre, will be delivered soon.” Not really sure how this one helps me - why not just send me a message when it’s actually ready for collection?
It’s entirely possible that the Chinese versions of these messages make more sense. For example, Cantodict tells me that 送 can mean “send”, “deliver” or “dispatch”, which might help to explain the confusion.
But any competition for the ParknShop and Wellcome duopoly has got to be a good thing.